Welcome to Cale Green Surgery Online
***NOTICE FROM THE GM PRIMARY CARE TEAM***
Pausing Elective Care in Greater Manchester (4/1/22)
Hospitals in Greater Manchester have made the difficult decision to pause some non-urgent surgery and appointments due to the rising impact of COVID-19.
Patients who will be affected by this will be contacted by the hospital as soon as possible.
If you are not contacted by the hospital, please assume your treatment is continuing as planned. There is no need to contact the hospital or your GP practice for this information.
We understand how disappointing this will be for patients who have appointments or procedures affected, especially those who have already waited for some time, and we know people will be worried.
This is a temporary measure, and the aim is to impact the fewest number of patients. The situation will be reviewed on a regular basis so that procedures can resume as soon as possible.
Urgent treatments and cancer operations will continue to be prioritised and hospitals will continue to work together across Greater Manchester to care for patients so that everyone who needs urgent care and treatment, gets it.
Anyone waiting for treatment can find advice and support on the Greater Manchester While You Wait website (whileyouwait.org.uk). Here you will find information and advice on how to manage your physical and mental wellbeing while you wait.
This is a difficult decision and one that has not been taken lightly, but we’ve done it so we can keep people safe, can maintain the very best infection control measures, can make sure we deploy staff to where they’re needed most and can keep looking after people who need urgent and emergency care, including cancer treatment.
We would urge anyone with health concerns to continue to come forward for help and treatment in the usual way, using their local emergency department only for serious illnesses or injuries. A reminder that NHS 111 can help if you have an urgent medical problem and aren’t sure what to do. Call 111 or visit 111.nhs.uk
2021/22 Winter Vaccines at Cale Green Surgery
Flu Vaccine: The flu vaccine is a safe and effective vaccine. It's offered every year on the NHS to help protect people at risk of getting seriously ill from flu.
We will contact you directly by letter, phone or text when it is your turn to come for your flu vaccine.
19 Vaccine First and Second Dose: If you haven’t had a first or second dose yet, it’s not too late. Visit the National Booking Service website or call 119 to book yours.
The coronavirus (COVID-19) vaccines are safe and effective. They give you the best protection against COVID-19. It is important you have the vaccine, even if you have had COVID-19 or think you have had the virus, because it will make your immune system stronger and reduce the risk of spreading the virus or having COVID-19 symptoms again.
Frequently asked questions about the COVID-19 vaccine by NHS Stockport Clinical Commissioning Group (CCG)
Where and when to get the COVID-19 vaccine in Stockport by NHS Stockport CCG
If you have any further specific questions, queries or comments simply contact the CCG’s helpline team on 0161 426 9910 (leave a voicemail if no answer) or email STOCCG.Pxenquiries@nhs.net.
Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.
Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.
Appointments for Ill Children
The Practice reserves appointments each day for sick children. These appointments are used for acutely ill children and are released on the day (please note that these appointments are not bookable in advance). You will always be given an appointment for a sick child or you will be able to speak to the doctor on-call who will ring you back.
The following website may also provide further useful information: www.whenshouldiworry.com (See Unwell Child Area)
Updates to our data privacy policies and terms and conditions
(GDPR - General Data Protection Regulation)
You have probably heard about a major change to data privacy laws in the UK taking effect from 25th May 2018. The General Data Protection Regulations, known as GDPR, enable you to have more control over how your data is used and how we make contact with you.
We may already have a mobile number recorded for you on our records, obtained at the time you registered with us, or subsequently as part of our routine interaction with you. Within the parameters of this 'implied consent' we will continue to use this number to make contact with you regarding your medical care and to enable you to receive SMS messages from the surgery for appointment reminders or other matters relating to your registration as a patient at the practice. Those contact details will not be divulged to a third party. If you no longer want us to contact you in this way please inform our reception team so that your medical records can be updated. There is nothing that you need to do as unless you notify us differently, your existing contact details will remain on your GP health record for use in this way. It is also important to make sure that you tell us about any changes to your contact details as we will always use the details that we have on your record until we are informed differently.
Our updated policies also explain the following :
- The type of personal information we collect and how we use it
- The legal grounds that exist for using it
- Your rights in relation to the information we hold about you and how you can access it
Please click on the Further Information - General Data Protection Regulations tab on the right hand side for more information.
Talk to us
Every patient has the right to make a complaint about the treatment or care they have received at Cale Green Surgery. We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.
Who to talk to
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; all our staff are trained to handle complaints effectively. Alternatively, ask to speak to the Complaints Manager, Mr L Munro. A complaint can be made verbally or in writing. A Complaints Form is available from reception. Additionally, you can complain via email to: firstname.lastname@example.org.
Please ask our reception staff for further information.
If you are dissatisfied with the outcome of your complaint you can seek further guidance from:
PO BOX 16738
Redditch B97 9PT
Tel: 03003 112233
Or alternatively complain to the:
Parliamentary Health Service Ombudsman
London SW1P 4QP
Tel: 0345 015 4033
(Site updated 26/01/2022)